Customer Care Representative

🚀 We’re Hiring: Customer Care Representative (Remote)
Cooperation type: Freelance
StellarTech is the #1 Microlearning company creating educational mobile apps, and we’re looking for a junior / entry-level teammate — no previous work experience required. If you’re excited about helping people and you use AI tools daily, this could be a great start.

What you’ll do
▪️ Manage web & app user requests in Zendesk
▪️ Troubleshoot issues and escalate complex cases to our Tech Support team
▪️ Tag requests to support analytics and reporting
▪️ Keep response times within our SLA
▪️ Process PayPal/Stripe disputes


What we’re looking for
▪️ English: Upper-Intermediate (B2) or higher
▪️ Genuine interest in support & problem-solving
▪️ Daily experience using AI tools (ChatGPT, automation tools, etc.)
▪️ Excellent communication: polite, clear, customer-friendly tone
▪️ Ability to structure your thoughts and write messages logically and respectfully


What we offer
▪️ 2-week training for candidates who successfully pass the recruitment process
▪️ After successful completion of the 2-week training, we will make an offer
▪️You can choose any 8-hour shift within the 16:00–08:00 (Cyprus time) window, starting at the time that works best for you. Each shift includes a 1-hour break.



📩 Interested? Send us your CV + a short note about your English level and which AI tools you use daily:
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