Customer Support Specialist

Customer Support Specialist
#удаленка
Company: Crypto Bot
Salary: $63k - $96k estimated
🔹What youʼll be working on:
-Handle user inquiries in CRM system clearly, politely, and efficiently.
-Resolve issues independently or escalate to product, development or compliance teams when needed.
-Spot patterns in user problems and suggest improvements to internal processes and the knowledge base.
-Identify and escalate any suspicious activity to the compliance department for further investigation.
-Participate in developing the knowledge base (instructions, regulations, rules).
-Keep up with platform updates and learn new product features as theyʼre released.
-Contribute to internal documentation and help improve onboarding for new team members.

🔹What we expect from the candidate:
-Fluent Russian.
-Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e commerce industries.
-Excellent written and verbal communication skills with a keen attention to detail.
-Demonstrate honesty, integrity, and a proactive approach to problem-solving.
-Ability to stay calm under pressure and handle challenging users respectfully.
-Capable of processing up to 150 tickets per day without compromising quality.
-Willingness to work 5/2, preferably in the afternoon or evening (CET).
Contact: Показать контакты

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