Ai Trainer Onboarding And Support Specialist

TL;DR

AI Trainer Onboarding And Support Specialist (AI): Supporting and onboarding AI trainers globally by guiding them through tasks, troubleshooting issues, and maintaining a supportive community. Focus on providing clear communication, technical troubleshooting, and managing a global workforce across time zones.

Location: Remote, open to candidates internationally

Salary: $60,000–$80,000 USD

Company

hirify.global builds open-source and enterprise AI data labeling tools used worldwide, including the popular Label Studio platform.

What you will do

• Respond to support tickets from AI trainers across multiple channels
• Guide new trainers through onboarding and troubleshooting setup issues
• Handle questions about payments, scheduling, and platform navigation
• Escalate complex technical issues and maintain help documentation
• Track support metrics and communicate feedback to product and operations teams
• Work fixed schedules including night or weekend shifts to support global trainers

Requirements

• 2+ years experience in customer support, onboarding, or community management
• Excellent written communication skills and problem-solving ability
• Comfort with technology and ability to learn new tools quickly
• Ability to work fixed schedules including night or weekend shifts
• Patience and professionalism in challenging situations

Nice to have

• Experience supporting remote or distributed workforces
• Familiarity with support ticketing systems like Zendesk or Intercom
• Background in data annotation, AI/ML, or tech platforms
• Multilingual capabilities, especially Spanish or Portuguese
• Experience creating help documentation or training materials
• Interest in AI and machine learning

Culture & Benefits

• Remote-first company with inclusive and diverse culture
• Values impact, ownership, and creativity
• Supports bringing full selves to work
• Offers benefits alongside competitive salary