AI Support Engineer (AI)

TL;DR

AI Support Engineer (AI): Interacting directly with customers to troubleshoot complex issues and enhance their experience with hirify.global products with an accent on building a post-AGI support team. Focus on improving operational processes and leveraging technology to scale support in a fast-paced environment.

Location: Hybrid (3 days in the office per week)

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Work directly with customers to solve complex problems and provide education on hirify.global platforms.
• Act as a key expert on hirify.global products and partner with engineering teams to resolve issues.
• Drive operational improvements and scale support solutions.
• Foster a supportive work culture within the User Operations team.
• Provide support coverage during on-call shifts and holidays as needed.

Requirements

• 8+ years of experience in user operations or technical support roles.
• Strong critical thinking and problem-solving skills.
• Experience with SaaS troubleshooting and emerging technologies.
• Ability to adapt to change and thrive in ambiguity.
• Proven experience building relationships with customers.