Technical Support Specialist

TL;DR

Technical Support Specialist: Deliver remote troubleshooting and case management for hirify.global client products with an accent on hardware and software issue diagnosis and customer communication. Focus on managing complex cases, coordinating field engineers, and maintaining high first-time fix rates.

Location: Hybrid in Bratislava, Slovakia

Salary: From 1,850 EUR gross monthly + variable part 12% of annual earnings

Company

hirify.global is a global Fortune 500 technology company specializing in PCs, servers, storage, and AI-enabled devices with a strong focus on innovation and diversity.

What you will do

• Diagnose hardware and software issues remotely via phone and email
• Provide accurate solutions and guide customers through resolution steps
• Dispatch parts and coordinate field engineers for onsite repairs
• Monitor and manage open cases to ensure timely closure
• Collaborate with Technical Account Managers to resolve complex cases
• Document troubleshooting steps and educate customers on best practices

Requirements

• Location: Based in Bratislava, Slovakia with hybrid work options
• Bachelor’s degree in IT or equivalent experience
• Minimum 3 years in technical support or IT services
• Strong knowledge of Windows OS and Microsoft products
• Business-fluent English (written and spoken)
• Excellent communication and problem-solving skills

Culture & Benefits

• Professional and personal career growth opportunities
• Charity, volunteering, and ESG activities
• 3 sick days and additional vacation days per year
• 100% sick leave compensation up to 2 months
• Soft/hard skills training and mentoring
• Employer contribution to pension system and life insurance coverage