Customer Success Manager (Telecom)

TL;DR

Customer Success Manager (Telecom): Managing enterprise client lifecycles and revenue growth with an accent on telecommunications product expertise and US time zone alignment. Focus on building strong client relationships, coordinating sales processes, and driving customer satisfaction in a global team environment.

Location: Must be based in or near Bratislava, Slovakia (Hybrid: 3 days/week in office).

Salary: €2,000–€3,000 gross per month (or B2B daily rate of €145–€200).

Company

hirify.global is a global provider of IT outsourcing services and consulting, working with multinational clients across various industries.

What you will do

• Manage end-to-end customer communication and relationship building.
• Support enterprise account retention, contract management, and revenue growth.
• Collaborate with sales teams to drive RFP processes and strategic deal development.
• Track sales orders and billing processes within dedicated internal tools.
• Identify client needs through regular business reviews and offer relevant telecom solutions.
• Resolve client issues promptly to ensure high satisfaction levels.

Requirements

• Proven experience in account management, customer service, or project management.
• Required: Previous experience in the telecommunications industry.
• Fluency in English (written and verbal) is required.
• Knowledge of voice, data, internet, and cloud telecommunication services.
• Strong organizational, communication, and presentation skills.
• Ability to work in the US shift (3:00 pm – 11:30 pm CET).

Culture & Benefits

• Hybrid work model with office presence in Bratislava.
• Opportunities for internal mobility, career growth, and project rotation.
• International team environment with professional development training.
• Benefit Plus cafeteria system and Multisport card.
• Long-term cooperation rewards and referral bonuses.

Hiring process

• 2 rounds of online interviews.