Global Technical Support Engineer (Cybersecurity)

TL;DR

Global Technical Support Engineer (Cybersecurity): Assisting premium partners and distributors with complex product issues with an accent on independent problem-solving and deep technical analysis. Focus on investigating root causes in logs, collaborating with developers on advanced cases, and maintaining 24/7 technical availability.

Location: Must be based in Slovakia (Hybrid in Bratislava, Košice, or Žilina, or full-remote within Slovakia)

Salary: From 1800 EUR (gross) plus performance bonuses.

Company

A global leader in cybersecurity software providing comprehensive protection for businesses and partners worldwide.

What you will do

• Provide expert technical support for security products to global customers and partners.
• Analyze complex issues by reviewing Windows, Linux, and network logs.
• Collaborate with internal development teams to provide detailed findings on root causes.
• Gather and document solutions for new issues to expand the team knowledge base.
• Operate in 24/7 shifts (11.5-hour shifts, approx. 14 per month) to support global partners.

Requirements

• At least 2 years of professional experience in a similar role.
• Fluency in English (min. B2 level).
• Fluency in Slovak (min. B2 level).
• Advanced knowledge of either Unix/Linux or Microsoft Windows Server environments.
• Basic proficiency in RDBMS, Active Directory, and network protocol analysis (Wireshark).
• Strong analytical and troubleshooting skills with a solution-seeking mindset.

Nice to have

• Experience with enterprise server technologies like Microsoft Exchange, SharePoint, or Lotus Domino.
• Knowledge of virtualization and antivirus product architecture.
• Understanding of REST APIs or experience with Android/macOS systems.

Culture & Benefits

• Comprehensive health benefits including healthcare programs and Multisport card.
• Family-friendly perks: marriage, childbirth, and parental contributions.
• Hybrid working environment with office refreshments and activity rooms.
• Loyalty rewards, supplemental pension savings, and extra paid leave.
• Regular team events, teambuildings, and social breakfasts.