Digital Customer Success Partner (SaaS)

TL;DR

Digital Customer Success Partner (SaaS): Support clients in their digital training strategy using the hirify.global platform with an accent on client onboarding, contract renewal, and digital strategy development. Focus on managing client portfolios across UK and Germany, driving business impact, and reducing churn through proactive customer success initiatives.

Location: Remote within Germany or Berlin

Company

hirify.global enables companies to upskill employees and partners through a collaborative learning platform, serving 1,700 organizations globally with a strong focus on diversity and inclusion.

What you will do

• Lead client onboarding and support across UK and German markets for the hirify.global platform
• Coordinate resources to ensure contract renewals and align solutions with client business objectives
• Develop and implement digital strategies including outbound campaigns and webinars
• Collaborate with account management to identify growth opportunities and reduce churn
• Manage a large portfolio of clients and build trusted relationships with top management
• Create and improve processes for reporting, communication, and customer success operations

Requirements

• Location: Must be based in Germany or able to work remotely within Germany
• Fluent proficiency in English and German
• At least 2 years experience in Customer Success, preferably in SaaS
• Strong communication and data presentation skills
• Proactive and results-oriented mindset with ability to manage multiple clients
• Interest in digital industry, education, and e-learning

Nice to have

• Experience with CRM systems such as Salesforce
• Knowledge of digital marketing and outbound campaign management

Culture & Benefits

• Flexible working hours and full remote work possible within Germany
• Comprehensive benefits including medical insurance, gym subscription, and parental leave
• Equity component included in compensation package
• Active diversity, equity, and inclusion groups with executive support
• Strong corporate social responsibility commitment

Hiring process

• Phone screen with recruiter
• Discovery meeting with CSP DACH team member
• Case study with Digital CSP Coach and UK team
• Clarification meeting with Customer Success Manager
• Cultural fit interview with Chief Customer Officer
• Offer