Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of clients to drive revenue growth and ensure their success with an accent on customer retention, expansion, and advocacy. Focus on understanding customer needs, delivering solutions, and building strong relationships to maximize growth and minimize churn.

Company

hirify.global is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys.

What you will do

• Manage the sales cycle across a portfolio of clients, maintaining an active sales pipeline.
• Focus on renewal, retention, and key customer objectives, with an emphasis on advocacy.
• Grow accounts through cross-selling and up-selling.
• Retain customers by ensuring strong feature and channel adoption.
• Collaborate with teams including Support, Product Development, Professional Services, Sales, and Partnerships.
• Develop strategic growth plans for key accounts.

Requirements

• Must have a minimum of 2-3 years managing a client portfolio.
• Proven experience in key account management, managing high value, strategic accounts, or relevant experience within the tech sector (email marketing or e-commerce is desirable).
• Experience managing accounts throughout the full life cycle.
• Able to multitask, prioritize, and manage time efficiently.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Skilled in problem-solving and negotiation to maximize growth and minimize churn.

Nice to have

• Proven record of delivering positive net churn.
• Ability to present in masterclass-type events both in person and virtual to customers.
• Leverage social media to strengthen customer relationships and grow our brand presence.

Culture & Benefits

• Parental leave.
• Medical benefits.
• Paid sick leave.
• hirify.global day.
• Share reward.
• Wellbeing reward.

Hiring process

• 15min Screening Call with Team Talent.
• 30 minute call with Director of Customer Success & Professional Services.
• 1 hr task round with Customer Success teammates + Director of Customer Success & Professional Services.
• 30 minute call with General Manager.