Vp, Customer Success (SaaS)

TL;DR

Vp, Customer Success (SaaS): Leading global Customer Success organization, shaping the future of how hirify.global delivers value to customers around the world with an accent on strategy, operations, leadership, and global customer outcomes. Focus on global retention, expansion, customer health, and the development of scalable, world-class customer success programs.

Location: Remote within the United States, specifically Eastern or Central Time zones

Salary: $294,500 - $345,000 USD

Company

hirify.global is a market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale.

What you will do

• Provide leadership to a global Customer Success Management organization, setting the long-term vision and strategy.
• Be responsible for global retention, Net Revenue Retention (NRR), and customer health metrics.
• Partner with global Sales leadership on account strategies, renewal and expansion priorities.
• Establish global KPIs, forecasting models, playbooks, and operating rhythms.

Requirements

• 15+ years of experience in Customer Success, Account Management, or related SaaS leadership roles.
• 10+ years leading global teams and leaders of leaders.
• Demonstrated ability to scale organizations across multiple regions (AMER and EMEA)
• Experience supporting enterprise customers with complex, API-driven products
• Fluency in English; additional languages are highly valued

Culture & Benefits

• Flexible workplace model emphasizing individual impact, contribution, and output.
• Global presence with offices in Paris, NYC, London, Sydney and Bucharest.
• High-trust environment with autonomy for team members to choose work location and schedule.
• Committed to creating an inclusive workplace where everyone is respected and supported.