IT Senior Support Manager (Video Games)

Формат работы

hybrid

Тип работы

fulltime

Грейд

senior

Английский

Страна

Europe/Italy

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

IT Senior Support Manager (Video Games): Overseeing first and second line IT support across global studios with an accent on creating a location strategy for 24/7 support. Focus on driving automation, managing local IT operations, and ensuring exceptional user experience.

Location: Hybrid (Cinisello Balsamo, Italy)

Company

hirify.global provides technical services for video games and interactive content.

What you will do

Oversee IT support delivery across global locations.
Manage and develop local IT support teams.
Collaborate with global IT teams to implement policies and standards.
Drive automation and continuous improvement initiatives.
Provide regular progress reports to senior management.

Requirements

Significant experience in business services, ideally in video games development.
Strong leadership and management skills.
Knowledge of first- and second-line support operations.
Experience with ServiceNow and ITIL standards.
Excellent communication and relationship-building skills.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →