Enterprise Solutions Architect (Customer Success)

TL;DR

Enterprise Solutions Architect (Customer Success): Optimizing and enhancing the user journey for a leading observability platform with an accent on customer experience and technical engagement. Focus on analyzing user interactions, developing POCs, and delivering impactful product demonstrations.

Location: EMEA - Remote

Company

hirify.global is dedicated to making observability accessible and delightful for developers.

What you will do

• Analyze and optimize the user's journey from registration to full product value utilization.
• Work closely with customer support and success teams to align efforts with the customer experience vision.
• Develop and execute Proofs of Concept (POCs) to demonstrate product capabilities and value.
• Prepare and deliver engaging product demos to potential and existing customers.
• Participate in trade shows and industry events, delivering talks and presentations to promote solutions.
• Provide technical support and guidance to customers, addressing their queries and issues effectively.

Requirements

• Bachelor’s degree in Informatics, Software Engineering, Business Administration, Marketing, Communication, or a related field.
• Experience with CRM software like Salesforce or HubSpot.
• Strong analytical and problem-solving abilities to resolve customer issues and drive satisfaction.
• Excellent interpersonal and verbal communication skills.
• Ability to create and conduct technical demos.

Nice to have

• Experience in developing and executing Proofs of Concept.

Culture & Benefits

• Competitive salary & commission structure.
• Equity participation.
• Collaborative and supportive team culture.
• Clear path for career development.