IT Support Specialist (IT)

TL;DR

IT Support Specialist (IT): Providing first and second-line support to maximize resolution rates and enhance user experience with an accent on incident analysis and documentation. Focus on troubleshooting, system administration, and maintaining operational procedures.

Location: Brussels, Belgium

Company

hirify.global is dedicated to responsible digitalisation, building innovative solutions that drive meaningful impact across Europe.

What you will do

• Analyse incidents and serve as first and second-line customer liaison.
• Provide on-site support and document operational procedures.
• Participate in reconfiguration and installation of PC environments.
• Liaise with system and database administration for task execution.
• Test and administer applications.

Requirements

• Minimum of 4 years of relevant professional experience in IT Support.
• Fluent in both English and French.
• ITIL V4 Foundation Certified (or certification must be obtained within 3 months).
• Good understanding of mobile device platforms and applications.
• Excellent communication and presentation skills.