Knowledge Lead Manager (IT)

TL;DR

Knowledge Lead Manager (IT): Overseeing the Knowledge Management function within the IT department, developing and implementing strategies to capture, organize, and disseminate organizational knowledge. Focus on fostering a culture of knowledge sharing and ensuring relevant information is accessible for informed decision-making.

Location: Singapore

Company

hirify.global is dedicated to following a well-established Equal Opportunities Policy.

What you will do

• Develop and maintain a comprehensive knowledge management strategy.
• Oversee knowledge content creation, categorization, and maintenance.
• Integrate knowledge management processes with IT service management functions.
• Foster a culture of knowledge sharing across the organization.
• Monitor progress using analytics to assess the impact of the knowledge management strategy.
• Provide training and support to staff on knowledge management practices.

Requirements

• 5+ years of experience in implementing Knowledge Management strategies.
• Experience building KM programs in the technology industry.
• Strong understanding of IT service management and ITIL framework.
• Proven experience in a ServiceNow environment.
• Bachelor’s degree in Information Technology or related field.