Client Success Manager

TL;DR

Client Success Manager: Building and maintaining strong client relationships to ensure successful use of educational technology products with an accent on client training, support, and retention. Focus on proactive client engagement, communication, and in-person relationship building.

Location: On-site in Little Rock, Arkansas, USA

Company

hirify.global develops innovative communication solutions empowering K–12 school districts to build strong brands and engage their communities effectively.

What you will do

• Proactively reach out to clients to maximize product usage and satisfaction
• Train clients and support product users
• Collaborate with school districts to help tell their stories
• Engage with clients via calls, video chats, and in-person visits
• Retain clients and ensure their long-term success

Requirements

• Location: Must be able to work on-site in Little Rock, Arkansas
• 4-year degree or equivalent work experience with proven success
• Experience in fast-paced environments and quick adoption of tech tools
• Strong attention to detail and organizational skills
• Self-management and excellent communication and presentation skills
• English: Proficient (B2) required

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance
• 401(k) retirement plan with employer match
• Health Savings and Flexible Spending Accounts
• Mental health reimbursement and in-office gym
• Catered lunches Monday-Wednesday
• Unlimited paid time off including seasonal company-wide breaks
• Paid parental and medical leave