Technical Customer Success Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Technical Customer Success Manager (SaaS): Partner with sales, support, product, and engineering teams to deliver a world-class customer experience by driving onboarding, product adoption, and resolving technical issues. Focus on strategic customer engagement, technical troubleshooting, and managing customer lifecycle to ensure retention and satisfaction.
Location: Remote within Mexico only
Company
delivers a unified open directory platform to securely manage identities, devices, and access across organizations, enabling secure work from anywhere.
What you will do
- Strategically engage with customers to enable new functionality and troubleshoot technical issues hands-on
- Monitor customer health and proactively resolve issues to mitigate risk
- Develop strong relationships to understand customer environments and technical business goals
- Serve as main escalation point for technical issues, leading triage and providing solutions
- Collaborate with cross-functional teams to address technical issues and provide customer feedback
- Maintain deep technical knowledge of the platform to drive customer engagement and identify expansion opportunities
Requirements
- Must be located in and authorized to work in Mexico
- Fluent English required for communication and interview process
- Minimum 2 years experience in a technical customer-facing role handling mission-critical issues
- Strong communication, problem-solving, and project management skills
- Bachelor's degree in Engineering, Computer Science, or equivalent practical experience
Nice to have
- Previous experience
- Experience with user access management, authentication, device management, MDM, security, and system administration
Culture & Benefits
- Remote-first work environment within Mexico
- Collaborate with talented teams passionate about the mission
- Opportunity to contribute ideas and have a voice in the organization
- Inclusive culture valuing diversity and human connection
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