Solutions Support Manager (OTA)

TL;DR

Solutions Support Manager (OTA): Lead a team of solutions engineers supporting complex Over-The-Air antenna performance test systems with an accent on wireless signaling protocols including LTE, 5G, and WLAN. Focus on managing customer support operations, optimizing support plans, and improving OTA solutions support across multiple US locations.

Location: Preferred in Dallas-Fort Worth or San Francisco Bay area, US residents with work authorization required

Salary: $175,000–$280,000 total compensation

Company

hirify.global is a global technology company with 14,000 employees specializing in test & measurement, technology systems, and cybersecurity, serving business, government, and public sectors.

What you will do

• Lead and provide guidance to a team of technical application engineers and managers supporting OTA test systems.
• Manage customer relationships and support complex test applications involving wireless protocols and antenna measurements.
• Develop and optimize customer support plans and agreements.
• Collaborate with R&D, sales, and business development teams to improve customer experience and drive growth initiatives.
• Assist in pre-sales support and strategic projects as needed.
• Encourage knowledge sharing and cross-team communication.

Requirements

• Must be a US resident with current work authorization
• Preferred location in Dallas-Fort Worth or San Francisco Bay area
• BSEE or equivalent technical degree with 7+ years experience in OTA test applications.
• Leadership experience with ability to manage without direct authority.
• Extensive knowledge of OTA antenna performance test systems, wireless signaling (LTE, 5G, WLAN), and RF systems.
• Ability to travel up to 40% within the US and occasional international travel.

Nice to have

• Programming background and automation experience.

Culture & Benefits

• Inclusive work environment promoting equal opportunities regardless of background.
• Work alongside diverse teams in a global technology company.
• Competitive total compensation including base salary, variable pay, and benefits.