Aladdin Client Experience – Product Expert (Financial Services)

TL;DR

Aladdin Client Experience – Product Expert (Financial Services): Accelerating user experience and support model for a fast-growing business with an accent on technical inquiries and product development. Focus on engaging with users, driving support initiatives, and improving platform supportability.

Location: Hybrid (New York, NY)

Salary: USD$110,000.00 - USD$145,000.00

Company

hirify.global is dedicated to helping people experience financial well-being.

What you will do

• Engage with Aladdin users on product-specific workflows and services.
• Drive support initiatives by collaborating with development teams.
• Own complex user inquiries and determine root causes.
• Act as a liaison between various business units.
• Analyze client inquiry trends and implement solutions.
• Develop internal talent through mentoring and training.

Requirements

• 5+ years of experience in financial services.
• In-depth technical understanding of data technologies and analytics tools.
• Strong presentation and communication skills.
• Ability to work in a fast-paced environment.
• Experience in client or vendor facing support roles.