Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Driving customer value, retention, and expansion for hirify.global's Accounts Payable solutions with an accent on product adoption and relationship management. Focus on securing renewals, identifying upsell opportunities, and providing strategic guidance to help customers achieve their goals.

Location: Onsite in Vancouver, Canada

Company

hirify.global supports businesses in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

What you will do

• Lead renewal discussions to secure long-term customer commitments.
• Build and maintain value-rich relationships with customers.
• Ensure fast time-to-value for new customers and drive product adoption.
• Work cross-functionally with support and engineers to resolve customer issues.
• Manage expansion of products/services in customer base and identify upsell opportunities.
• Monitor customer health and usage metrics to identify risks and opportunities.

Requirements

• Bachelor's degree, ideally in technology, business administration, or finance.
• 1-2 years of customer success, account management, and implementations experience.
• Basic knowledge of accounting.
• Strong organizational, planning, written, and verbal communication skills with outstanding phone presence.
• Critical thinking and ability to resolve complex situations.
• Ability to discuss and give input on technical issues and explain them to non-technical people.

Nice to have

• Experience working for a SaaS company or a start-up.
• Experience with accounting software like Sage Intacct, Netsuite, or Quickbooks.
• Knowledge of the software development cycle and basic computer troubleshooting.
• Experience with support software (Freshdesk) and CRM (Salesforce).
• CPA designation.

Culture & Benefits

• Be part of a diverse team inspiring innovation and business growth.
• Opportunity to grow your career, develop skills, and make a real impact.
• Help lead the way in powering secure and sustainable business connections.
• Support for businesses of all sizes in their digital transformation journey.