Unix/Linux Support Engineer

TL;DR

UNIX/Linux Support Engineer-L3: Monitoring and troubleshooting for Linux/Unix and virtualized systems with an accent on patching, configuration management, and automation. Focus on resolving alerts, performing health checks, and collaborating with L3 SMEs for complex incidents.

Location: Remote (Global) with EST availability

Company

hirify.global is an international company with a global team working both in-office and remotely.

What you will do

• Monitor and resolve alerts via ServiceNow and TrueSight for Linux/Unix and virtualized systems.
• Troubleshoot filesystem, CPU, memory, swap, and agent issues.
• Execute approved standard changes such as service restarts and configuration updates.
• Perform health checks and first-level troubleshooting for GPFS, LSF, OpenShift, and RStudio environments.
• Use Ansible Tower and Red Hat Satellite for patching and configuration management.
• Maintain and improve automation scripts and participate in the on-call rotation.

Requirements

• Strong experience supporting RHEL 6–9 and Ubuntu 20/22/24 in production environments.
• Hands-on experience with VMware ESX, GPFS, and LSF, and working knowledge of OpenShift and RStudio services.
• Strong understanding of Ansible Tower, Red Hat Satellite, Puppet, and shell scripting.
• Experience with ServiceNow, TrueSight, and PATROL for monitoring and ITSM processes.
• Solid grasp of Linux networking and remote troubleshooting practices in large enterprise environments.
• 3–5 years of experience in Linux/Unix support within enterprise environments.
• RHCSA and/or ITIL v4 Foundation certification.
• Ability to work independently and effectively within remote, structured support operations.
• EST availability.

Nice to have

• Familiarity with AIX and other Unix platforms (HP-UX, Solaris).

Culture & Benefits

• Competitive compensation.
• Remote or office work.
• Flexible working hours.
• Healthcare benefits including medical insurance and paid sick leave.
• Continuous education, mentoring, and professional development programs.
• Certifications paid by the company.