Commercial Solutions Architect (Customer Success)

TL;DR

Commercial Solutions Architect (Customer Success): Optimize and enhance the user journey from registration to full product value utilization with an accent on customer experience, technical engagement, and support. Focus on developing POCs, delivering demos, collaborating with product teams, and improving customer satisfaction.

Location: Remote (EMEA)

Company

hirify.global is an observability company focused on making observability accessible and delightful for developers, with a strong commitment to OpenTelemetry-native solutions.

What you will do

• Analyze and optimize the user journey from registration to full product utilization.
• Develop data gathering strategies to enhance user experience.
• Collaborate with product teams to resolve user journey roadblocks.
• Work closely with customer support and success teams to align efforts.
• Develop and execute POCs and deliver engaging product demos.
• Participate in trade shows and provide technical support to customers.

Requirements

• Location: Remote within EMEA region
• Excellent communication and presentation skills.
• Experience with CRM software such as Salesforce or HubSpot.
• Strong analytical and problem-solving abilities.
• Bachelor’s degree in Informatics, Software Engineering, Business Administration, Marketing, Communication, or related field.
• Experience in developing and executing technical demos and POCs.

Culture & Benefits

• Competitive salary and commission structure.
• Equity participation.
• Collaborative and supportive team culture.
• Clear path for career development.