Head Of Account Management (iGaming)

TL;DR

Head Of Account Management (iGaming): Leading customer lifecycle management, account segmentation, and client engagement programs for a B2B iGaming platform. Focus on designing customer success policies, driving revenue planning, and managing diverse international remote teams.

Location: Remote-first setup with full tech support and coworking compensation

Company

hirify.global Tech is a leading B2B provider of iGaming solutions empowering operators worldwide with scalable tech platforms and expert consulting.

What you will do

• Design and execute customer lifecycle management including onboarding, satisfaction, upselling, retention, and win-back.
• Document and track customer journeys and touchpoints; introduce account segmentation and resource planning.
• Develop onboarding and account development programs; define customer success policies and processes.
• Implement customer satisfaction tools and loyalty initiatives; manage business reviews and internal SLAs.
• Create sales targets and contribute to revenue planning; drive training, collaboration, and executive client engagement.
• Contribute to general management and cross-functional initiatives.

Requirements

• 3+ years of relevant management experience.
• Advanced English and Russian proficiency.
• Excellent communication skills and high emotional intelligence.
• Proven track record in B2B sales, account management, and executive roles in gambling, IT, telco, finance, or business services.
• Strong focus on execution, attention to detail, and ability to work under stress and tight deadlines.
• Ability to lead and manage diverse international remote teams; strong problem-solving skills.

Culture & Benefits

• Annual benefits cafeteria budget for sports, medical, mental health, home office, and language courses.
• Parental support with paid maternity/paternity leave and childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off, and remote-first work environment.
• Regular team events online and offline; learning culture with internal courses and career development.
• Core values include trust, ownership, fast and smart work, curiosity, resilience, and open feedback.