Middle Service Desk Engineer

TL;DR

Middle Service Desk Engineer: Providing technical assistance and troubleshooting complex IT issues with an accent on maintaining IT infrastructure and end-user support. Focus on managing network connectivity, meeting room technology, and asset inventory in an on-site Warsaw office environment.

Location: On-site in Warsaw, Poland

Company

hirify.global Tech is a leading B2B provider of iGaming solutions empowering operators worldwide with scalable full-cycle tech platforms.

What you will do

• Maintain and update printers, Wi-Fi, meeting room technology, and SCCM for reliability.
• Manage print servers and implement self-service printer access solutions.
• Monitor and manage LAN networks to ensure smooth connectivity and performance.
• Ensure meeting room technology is functional and up-to-date.
• Manage IT asset inventory and coordinate equipment delivery and setup.
• Communicate with users to resolve IT issues promptly and minimize disruptions.

Requirements

• At least 2 years of experience in a similar position.
• Advanced troubleshooting of Windows OS and macOS systems.
• Expertise in Active Directory and OS deployment tools.
• Understanding of OSI model, TCP/IP, DHCP, DNS, VPN, and network troubleshooting.
• Experience with antivirus solutions, data protection, and backup strategies.
• Fluent spoken and written English (Upper-Intermediate+ level).

Nice to have

• Proficiency in Ukrainian language.

Culture & Benefits

• Annual benefits cafeteria budget for sports, medical, mental health, home office, and language courses.
• Parental support with paid leave and childcare allowance.
• 20+ vacation days, unlimited sick leave, and emergency time off.
• Remote-first setup with tech support and coworking compensation.
• Regular team events and learning culture with career development programs.