Middle L1 Technical Support Specialist (iGaming)

TL;DR

Middle L1 Technical Support Specialist (iGaming): Reproducing, analyzing, and resolving technical issues while collaborating with internal teams to ensure product stability. Focus on client-centric communication and effective problem-solving in a fast-paced environment.

Company

hirify.global Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

What you will do

• Reproduce, analyze, and evaluate technical issues to resolve them independently or escalate as required.
• Create business incident tickets in the internal system and ensure compliance with SLAs.
• Collaborate closely with internal teams to identify root causes and drive resolutions.
• Monitor product stability and engage relevant departments during high-priority incidents.
• Act as the first line of technical defense for clients.

Requirements

• Minimum 1 year of experience in technical support, preferably in a B2B environment.
• Strong client support skills and understanding of how technical issues affect business operations.
• English proficiency at least B2 level and fluency in Russian or Ukrainian.
• Ability to multitask and work in different shifts, including nights.