Technical Support Analyst (Hybrid)

TL;DR

Technical Support Analyst (Hybrid): Provide Level 2 production and client-facing support for critical financial applications supporting asset servicing and corporate actions, with an accent on incident triage, root cause analysis, and release readiness from UAT to steady-state production. Focus on SQL/log-based debugging, ITIL-aligned change governance, and proactive monitoring to maintain stability, availability, and performance under time-critical events.

Location: Toronto, ON

Salary: $65,000 - $80,000 CAD

Company

hirify.global is a global financial technology solutions provider.

What you will do

• Deliver advanced Level 2 support for production and client environments, diagnosing, troubleshooting, and resolving incidents.
• Own environment configuration, validation, and deployment activities to ensure application readiness and reliability.
• Perform proactive monitoring and performance checks, analyzing logs and data flows to identify and prevent issues.
• Lead incident escalation, execute root cause analysis (RCA), and drive preventive solutions in line with SLAs.
• Coordinate releases, patches, and configuration changes under ITIL change management and maintain runbooks and incident documentation.
• Act as a technical liaison with clients and collaborate with development, QA, DevOps, and infrastructure teams to ensure operational readiness.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of client-facing application or production support experience in financial services.
• Hands-on experience with software release, deployment, and environment management in business-critical systems.
• Strong knowledge of asset servicing lifecycle and corporate actions, including income and voluntary corporate actions.
• Proficiency with SQL and PL/SQL and working knowledge of Oracle (or similar RDBMS) for data analysis and troubleshooting.
• Experience with corporate actions messaging/standards and reconciliation/break management (e.g., SWIFT exposure and ISO 15022/ISO 20022 familiarity).

Culture & Benefits

• Hybrid role with expectation of a basic home office setup, high-speed internet, and the ability to work during core business hours.
• Medical, dental, life, and vision insurance; medical insurance starts immediately upon hire.
• RRSP program with company match, paid parental leave, and competitive vacation days.
• Bonus eligible position with potential for additional discretionary bonuses/incentives and restricted stock units.
• Flexible work arrangements supported where possible, with technology/resources to work from home effectively.

Hiring process

• Recruiters may conduct virtual or in-person steps; hybrid interview logistics will be explained during the process.
• Background check required (employment/education verification, credit inquiry, and Canadian criminal record check).