Customer Success Manager (Startup)

TL;DR

Customer Success Manager (Startup): Guiding startup customers through security and compliance journeys with hirify.global's solutions, contributing to their success and satisfaction through customer retention. Focus on empowering customers to achieve compliance efficiently using the platform and driving engagement across the customer base for impactful adoption and retention results.

Location: Sydney, Australia

Company

hirify.global helps businesses earn and prove trust by monitoring and verifying security continuously.

What you will do

• Guide startup customers through onboarding, implementation, product adoption, and value-driven success.
• Partner with account managers to flag at-risk accounts, provide customer insights, and highlight expansion opportunities.
• Empower customers to become self-sufficient hirify.global champions, solving their needs while focusing on long-term success and retention.
• Serve as the point of contact for customers and drive them to specific business outcomes on their timelines.
• Provide technical answers and recommend efficient ways for customers to achieve compliance using the platform.
• Serve as the voice of customers cross-functionally, providing feedback to the product team.

Requirements

• 2+ years of experience in Customer Success at a SaaS company.
• Background in running a large book of business at scale.
• Willingness to collaborate with others and drive mutually beneficial outcomes.
• Self-motivated and committed to iterating when necessary.
• Possess clear communication skills and strong critical thinking ability.
• Be empathetic to customers, with a proven track record of customer retention.

Nice to have

• Experience working in the security or compliance industry.

Culture & Benefits

• Industry-competitive salary and equity.
• Healthcare stipend towards health insurance.
• 16 weeks paid parental leave for all new parents.
• Health & wellness stipend.
• 20 days of PTO per year.