Premier Technical Support Specialist (IT)

Формат работы

onsite

Английский

Страна

Europe/Germany

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Premier Technical Support Specialist (IT): Providing technical assistance and support to customers facing IT challenges with an accent on empathetic communication and problem resolution. Focus on simplifying complex technical issues and ensuring outstanding customer experiences.

Location: Stuttgart, Germany

Company

hirify.global is a global technology powerhouse focused on delivering smarter technology for all.

What you will do

Respond to technical inquiries via phone, email, and chat.
Assist customers with troubleshooting and problem resolution.
Explain technical issues in a comprehensible manner.
Ensure outstanding customer experience through professional service.
Document customer inquiries and solutions in the ticketing system.

Requirements

Advanced knowledge of IT and technical understanding.
Customer service or technical support experience is a plus.
Ability to simplify technical concepts.
Excellent communication skills in German (C1 – C2) and English (B1-B2).
Problem-solving skills and a positive attitude.

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