Solutions Engineer (AI)

TL;DR

Solutions Engineer (AI): Engaging with customers to resolve technical issues and enhance their experience with the platform, with an accent on integrating AI solutions. Focus on debugging complex workflows, collaborating with engineering and product teams, and creating technical documentation.

Location: In-office in New York City

Salary: $80,000–$180,000 USD

Company

hirify.global is an AI startup focused on empowering teams to build and manage AI-powered software.

What you will do

• Resolve technical support requests and educate clients on platform usage.
• Manage live chat and ticketing system for seamless integration.
• Collaborate with Product Management and Engineering to gather customer feedback.
• Participate in customer meetings to understand user needs.
• Create technical documentation and user guides for new product features.

Requirements

• Interest in solving technical problems for customers.
• Engineering background through degree or coding bootcamp.
• Experience in JavaScript, Python, or TypeScript, and familiarity with web technologies.
• Strong presentation skills and confidence in technical discussions.
• Commitment to working in the NYC office 5 days a week.