Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing relationships with B2B partners to ensure successful outcomes and customer satisfaction with an accent on driving adoption of hirify.global's features. Focus on onboarding, activation, and renewal processes while collaborating cross-functionally to meet partner needs.

Location: Remote (US)

Company

hirify.global is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for financial services.

What you will do

• Act as primary contact for B2B/enterprise customers, ensuring satisfaction and success.
• Manage escalations and maintain regular contact to understand business priorities.
• Drive adoption of hirify.global features among partners.
• Provide internal communication on account status and health.
• Collaborate with Product, Sales, and operations to champion partner needs.

Requirements

• 4-6 years of experience in a customer success role.
• Comfortable working EST/PST hours in a remote setup.
• Understanding of SaaS and APIs.
• Ability to work independently and manage time effectively.
• Team player with a partner-first mindset.

Nice to have

• FinTech experience, especially with a broker-dealer business.
• Startup mindset for a fast-paced environment.
• Experience with international B2B clients.

Culture & Benefits

• Competitive Salary & Stock Options.
• Health Benefits.
• New Hire Home-Office Setup: One-time USD $500.
• Monthly Stipend: USD $150 per month.