Senior Technical Support Engineer (Fluids)

TL;DR

Senior Technical Support Engineer (Fluids): Assisting customers with their engineering simulation projects and integration of hirify.global software in their design workflows with an accent on customer satisfaction and success. Focus on deploying AI-based platforms and developing long-term customer relationships.

Location: Canonsburg, PA, US; Ann Arbor, MI, US; Evanston, IL, US; Champaign, IL, US; Austin, TX, US; Waltham, MA, US; Exton, PA, US; Novi, MI, US; Lebanon, NH, US; Atlanta, GA, US

Company

hirify.global is part of Synopsys, delivering design solutions and simulation software across various industries.

What you will do

• Deploy hirify.global AI-based platforms to assist customers in solving engineering problems.
• Ensure high customer satisfaction and success in using hirify.global software.
• Develop long-term relationships with customers.
• Create and update content for customer support.
• Lead team projects and suggest product improvements.
• Evaluate the effectiveness of AI-based support platforms.

Requirements

• BS, MS, or PhD in Mechanical/Chemical/Aerospace or related field.
• 5+ years of experience in an engineering software environment.
• Expert-level knowledge of fluid dynamics, heat transfer, and thermodynamics.
• Strong problem-solving and communication skills in English.
• Ability to work independently and in a team environment.