Senior Network Support Engineer (AI)

TL;DR

Senior Network Support Engineer (AI): Providing advanced technical expertise and leadership in solving complex customer issues with an accent on maintaining services in a FedRAMP compliant environment. Focus on troubleshooting, automation, and mentoring junior engineers.

Location: Must be a U.S. Person (i.e. U.S. citizen)

Salary: 112,000 - 149,900 USD

Company

hirify.global ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network.

What you will do

• Provide advanced technical expertise and leadership in solving complex, high-impact customer issues.
• Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content.
• Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions.
• Guide and mentor junior engineers, fostering technical growth and team development.
• Utilize advanced software skills to configure, troubleshoot, or automate ThousandEyes product workflows.
• Drive serviceability, usability, and product improvement efforts through customer feedback and technical insights.

Requirements

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience).
• 5–8+ years of experience in a technical support, engineering, or related customer-facing role.
• Expert-level certifications (e.g., CCIE) or equivalent advanced technical credentials preferred.
• Expert in one or more technical domains; broad knowledge across networking technologies.
• Proficient in automation, programmability, orchestration, virtualization, and/or security.