6 месяцев назад
Network Support Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Network Support Engineer (AI): Providing technical support and solutions for ThousandEyes products while focusing on customer experience and technical issue resolution. Focus on troubleshooting network issues, creating documentation, and collaborating with engineering teams.
Location: Hybrid - Must live in Mexico City
Company
is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network.
What you will do
- Provide answers to technical questions related to ThousandEyes products, services, and solutions.
- Assist in creating, updating, and delivering technical documentation and knowledge transfers.
- Collaborate with Engineering teams to help identify and resolve product-related technical issues.
- Document cases thoroughly in incident and knowledge management systems.
- Work cross-functionally with internal stakeholders to support the value of ThousandEyes support services.
Requirements
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience).
- 3-6 years of relevant technical experience.
- Strong knowledge in one technical area with broad understanding across ThousandEyes technologies.
- Excellent communication and collaboration skills.
- Ability to work effectively in ambiguous situations and escalate when needed.
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