Senior Solutions Architect (AI)

TL;DR

Senior Solutions Architect (AI): Assisting customers in optimizing hirify.global and Fin, its AI Agent, ensuring successful deployments and effective usage with an accent on integrations, APIs, webhooks, and automation workflows. Focus on assessing customer requirements, design scalable solutions and developing technical content, including documentation, integration guides, and knowledge-sharing resources.

Location: Must be in the office at least three days per week.

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Assist customers in optimizing hirify.global and Fin, ensuring successful deployments and effective usage.
• Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.
• Lead technical discovery sessions, assess customer requirements and design scalable solutions.
• Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.
• Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.
• Advocate for customers internally, providing feedback to Product and Engineering to enhance hirify.global and Fin’s capabilities.

Requirements

• 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.
• Strong technical expertise in APIs, integrations, and automation frameworks.
• Proficiency in REST APIs, JavaScript, HTML and CSS.
• Deep understanding of AI-driven automation, LLMs, and customer support technologies.
• Experience with security reviews, compliance requirements, and enterprise IT environments.
• Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.

Nice to have

• Experience with hirify.global or similar customer support platforms is a plus.

Culture & Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• Fun events for hirify.globalrades, friends, and family!