Services Operations Center (Soc) Operator

TL;DR

Services Operations Center (SOC) Operator: Monitoring and maintaining the health and performance of hirify.global's installed clusters with an accent on real-time monitoring, incident detection, and incident management. Focus on ensuring the availability, reliability, and security of services in a 24/7 operations environment.

Company

hirify.global is the data platform company for the AI era, building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets for real-time data analysis and AI training.

What you will do

• Monitor clusters using internal monitoring tools to detect and troubleshoot issues.
• Respond to alerts and incidents in a timely manner, following standard operating procedures.
• Perform initial investigation and diagnosis of problems, escalating complex issues to support or R&D.
• Document incidents, including details, troubleshooting steps, and resolutions.
• Collaborate with Support, R&D, Account teams, and customers to ensure effective incident resolution.
• Conduct routine checks and audits to identify potential problems or vulnerabilities.

Requirements

• High school diploma or equivalent; a degree or certification in information technology or a related field is a plus.
• Proven experience as a SOC Operator or in a similar network monitoring role is preferred.
• Strong understanding of networking concepts, protocols, and technologies (TCP/IP, SNMP, DHCP, DNS, etc.).
• Ability to work independently and collaboratively in a team-based environment.
• Excellent problem-solving and analytical skills, with the ability to multitask effectively.
• Good communication skills, both written and verbal, to interact with technical and non-technical stakeholders.
• Willingness to work in a 24/7 shift-based environment, including nights, weekends, and holidays.

Culture & Benefits

• Be part of one of the fastest-growing infrastructure companies.
• Opportunity to be a key contributor at a pivotal time in our company’s growth.
• Work on an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.