Senior Technical Consultant (ServiceNow)

TL;DR

Senior Technical Consultant (ServiceNow): Owns the end-to-end solution build, ensuring every deliverable meets platform standards and best practices with an accent on guiding development activities and mentoring technical consultants and junior developers. Focus on translating intricate business needs into secure, scalable outcomes and driving consistent, high-quality results across engagements.

Location: Remote

What you will do

• Translate documented requirements into secure, scalable solutions that align with platform best practices and standards.
• Build and extend core-platform features, integrations, and application-specific functionality while enforcing coding standards and comprehensive documentation.
• Coach technical consultants and junior developers, providing actionable feedback and structured skills development.
• Lead delivery across core ITSM and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM).
• Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities.
• Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums.

Requirements

• 6+ years of experience in ServiceNow domain.
• Core-platform expertise – Integrations, IntegrationHub, Flows, Portals, Workspaces, Imports, plus an architecture mindset for performance tuning, scalability, and seamless upgrades.
• Product depth – Proven leadership in at least one suite beyond ITSM (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM).
• Hands-on coding – Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and data-import pipelines.
• Modern UI fluency – Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers.
• Champions best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear story-point estimates.