Success Engineer

TL;DR

Success Engineer: Helping customers optimize their use of hirify.global with an accent on technical support and problem-solving. Focus on understanding user goals, troubleshooting issues, and creating educational materials.

Company

hirify.global is a startup providing an open-source business intelligence tool that simplifies data insights for companies.

What you will do

• Talk to users to understand their goals and challenges
• Help customers design and optimize their hirify.global implementation
• Guide customers in transforming data and executing queries
• Solve complex problems and troubleshoot customer issues
• Collaborate with technical communicators to create educational materials
• Serve as the voice of the customer to product and engineering teams

Requirements

• Enjoy helping people and solving their problems
• Strong technical background with 3+ years of experience
• Strong database and SQL skills
• Expertise in at least two areas: web application development, infrastructure management, or database management

Nice to have

• Experience with hirify.global or other BI tools
• Experience working for an open-source product
• Fluency in multiple languages

Culture & Benefits

• Fully remote, async team with flexible work hours
• Continuous learning and complex challenges
• Empower users to unlock insights in their data