обновлено 1 месяц назад
Solutions Support Engineer (Cloud Security & AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Solutions Support Engineer (Cloud Security & AI): Providing technical support for a cloud security platform by troubleshooting customer issues, debugging systems, and creating scalable support solutions with an accent on cloud technologies, networking, system administration, and automation. Focus on designing support automations, coordinating escalations and incident management, and solving complex issues across Kubernetes, hybrid cloud, identity, monitoring, and storage environments.
Location: Remote in Japan
Company
Wiz provides a cloud and AI security platform that connects code, cloud, and runtime security into a shared context.
What you will do
- Provide technical customer support for the Wiz product.
- Own, troubleshoot, and resolve customer technical issues using structured troubleshooting and cross-team collaboration.
- Identify cases requiring technical or strategic escalation.
- Create, maintain, and coordinate incident management requests with product and engineering teams.
- Design and implement automations that scale the support offering.
- Participate in an on-call rotation covering after-hours, holidays, and weekends.
Requirements
- Fluency in Japanese and business-level English.
- 5+ years of hands-on experience in customer support, technical support, system administration, or a related customer-facing technical role.
- 2+ years of experience with cloud technologies such as Azure, AWS, or GCP.
- Experience reading or debugging Java, Python, Shell, JavaScript, or JSON code.
- Proficiency with command-line tools and Linux environments.
- Experience with Kubernetes, virtualization, hybrid cloud, cloud identity and security, monitoring and logging, and local or cloud storage.
Nice to have
- Experience with DevOps technologies.
- Familiarity with REST APIs or GraphQL and basic web technologies such as HTTP, HTML, and DNS.
- Knowledge of networking fundamentals, relational databases, and security frameworks or tools.
- Strong organizational and project management skills.
Culture & Benefits
- Work with a global technical support organization.
- Contribute to securing cloud environments for major organizations.
- Participate in a role with creative problem-solving and broad technical ownership.
- Applicants must have the legal right to work in Japan without visa sponsorship.
- Visa sponsorship is not available for this role.
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