обновлено 28 дней назад
Customer Support Team Lead (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Team Lead (Fintech): Leading a team dedicated to delivering exceptional support experiences with an accent on problem resolution and customer satisfaction. Focus on fostering a culture of empathy and excellence while collaborating with global leadership.
Location: Remote
Company
is revolutionizing the shopping experience by blending cutting-edge tech with interest-free installment plans.
What you will do
- Lead a team of customer support specialists, ensuring exceptional service delivery.
- Assist in building and developing the customer support team through recruitment efforts.
- Oversee the resolution of customer inquiries through various channels.
- Foster a culture of empathy and excellence within the team.
- Collaborate with other teams to drive continuous improvement.
- Act as a liaison between the Colombia customer support team and global leadership.
Requirements
- Previous experience in a customer support leadership role.
- Fluency in written and spoken English and Spanish.
- Strong problem-solving skills and a passion for customer experiences.
- Bachelor's degree or equivalent experience.
- Familiarity with Zendesk, LiveAgent, or Jira is a plus.
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