Enterprise Technical Support (France)

TL;DR

Enterprise Technical Support (France): Resolving complex issues for enterprise customers and building systems to manage tasks, focusing on advanced troubleshooting of products and embedded partner applications. Focus on reproducing customer issues, performing initial codebase triage, and filing bugs with Engineering, while maintaining strong relationships with enterprise customers.

Location: Dublin, Ireland. All team members are required to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

Company

hirify.global provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.

What you will do

• Provide white-glove support to largest customers, resolving challenging support interactions.
• Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction.
• Work cross-functionally across engineering and product to build processes and manage issues.
• Perform advanced troubleshooting of products and embedded partner applications.
• Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering.
• Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.

Requirements

• At least 3-5 years of experience in technical support, technical account management, or a similar role.
• Excellent interpersonal and engagement skills with enterprise customers.
• Fluent in English and French
• Strong troubleshooting skills for desktop applications on Windows and macOS.
• Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM.
• Proficiency in analysing server and client application logs to identify errors.

Nice to have

• Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies.
• Experience with scripting languages such as Python, Java, JavaScript, or TypeScript.
• Experience with API testing tools such as Postman

Culture & Benefits

• In-person collaboration is essential to hirify.global's culture.
• We hire talented and passionate people from a variety of backgrounds.
• hirify.global is proud to be an equal opportunity employer.