Financial Partnerships Operations Manager, Americas (Fintech)

Location: Hybrid, based in New York, NY, United States; other listed location: San Francisco, United States.

Salary: $100K–$170K annually, plus equity and bonus.

Company

Airwallex is an AI-native financial operating system providing global payments infrastructure and financial products to businesses and platform partners.

What you will do

• Own daily operations across the Americas financial partner network, including onboarding, offboarding, account management, and partner requests.
• Manage partner requirements and deliverables across Risk, Legal, Compliance, Product, and Operations.
• Assess requests, identify gaps, manage dependencies and escalations, and keep work moving through completion.
• Build scalable partner-information resources, including repositories, playbooks, QBRs, reporting, and performance mechanisms.
• Develop strong financial-partner relationships and identify opportunities to improve processes and operational performance.

Requirements

• 4+ years of experience in fintech, financial services, payments, banking, or a related field.
• Experience managing complex projects and deliverables across Risk, Legal, Compliance, Product, and Operations.
• Strong project management skills, including management of competing priorities, dependencies, and escalations through completion.
• Strong judgment and attention to detail, including the ability to assess requests, identify gaps, and push back when needed.
• Strong communication skills for working with senior stakeholders and external partners.
• Analytical and organized approach, with the ability to track performance, identify risks, and work autonomously in a changing environment.

Nice to have

• Experience with banks, payment processors, card schemes, or other regulated financial institutions.
• Familiarity with KYC, KYB, due diligence, or financial crime compliance.
• Understanding of payment flows, acquiring, issuing, scheme rules, or technical integrations.
• Experience building scalable processes, dashboards, partner scorecards, or playbooks.
• Experience using AI or automation to improve processes and reduce manual work.
• Spanish-language skills.

Culture & Benefits

• Hybrid work based in New York, NY.
• Work closely with colleagues across multiple countries and time zones, with occasional flexibility in working hours.
• Ownership, accountability, proactive decision-making, and early communication are expected.
• Equity and bonus are offered in addition to the stated salary.
• The role supports commercially complex partnerships across financial institutions, fintech platforms, and enterprise software companies.

Hiring process

• Apply only through careers.airwallex.com or Airwallex’s official LinkedIn page.
• Official communication comes only from an @airwallex.com email address; Airwallex will not request bank details, sensitive ID numbers, or payment during the process.
• Unsolicited resumes from search firms or recruiters are not accepted.