Support Systems & Programs Lead (AI)

Location: Remote across Europe; listed locations include Denmark, Estonia, Latvia, Slovenia, Hungary, Portugal, Poland, Serbia, Germany, Austria, Finland, Ireland, Bulgaria, Belgium, Czech Republic, United Kingdom, Croatia, Spain, and Greece. The role is associated with the Berlin office. Visa sponsorship is available for Germany; for other countries, existing right to work is required.

Competitive compensation; exact amount not specified.

Company

hirify.global is an open workflow orchestration platform for technical teams, combining code flexibility with no-code speed and more than 500 integrations.

What you will do

• Lead, coach, develop, hire, and onboard Systems & Programs engineers.
• Own the Support tooling portfolio, roadmap, project intake, prioritisation, and delivery rhythm.
• Partner with Support, Product, Engineering, Cloud, Security, Legal, Data, Customer Success, Sales, and Partnerships.
• Expand Nate, the AI-powered Support solution, across Support tiers.
• Build and maintain reliable automations, AI agents, integrations, and workflows that reduce repetitive work.
• Rebuild Support processes and establish governance for SOPs, tooling ownership, automation reliability, adoption, and efficiency.

Requirements

• Hands-on experience building and maintaining complex workflows and automations using hirify.global.
• Strong technical foundations in APIs, HTTP, authentication, webhooks, and SaaS architecture.
• Experience owning and improving technical Support systems, tooling, and automations in a B2B SaaS environment.
• At least 5 years of experience leading or mentoring engineers and supporting their development.
• Ability to translate business needs into technical priorities and align cross-functional stakeholders around a roadmap.
• Hands-on experience implementing AI agents or AI-assisted Support tooling.
• English is the company language; existing right to work is required outside Germany.

Nice to have

• Developer, DevOps, or automation-focused technical product background.
• Experience with Support performance metrics and analytics or dashboarding tools such as Hex or Metabase.
• Experience in open-source or community-led SaaS environments.
• Experience in distributed, remote-first teams, preferably within a European startup or scale-up.

Culture & Benefits

• Remote-first work across Europe with regular off-sites.
• European employees receive 30 vacation days plus public holidays according to their location.
• Benefits and pension contributions follow local country norms.
• €1,000 or equivalent per year for courses, books, events, or coaching.
• Equity, regular hackathons, open-source support, and transparent company operations.

Hiring process

• Try hirify.global and share a screenshot of your first workflow when applying.