MSOC Product Support Engineer (Defense)

Location: El Segundo, California, United States; other location: Los Angeles, California, United States. The role requires onsite work, travel to customer and test sites, and a rotating 24/7 on-call schedule.

Salary: $118,000–$181,000 annual base compensation, excluding bonuses, equity, and benefits.

Company

hirify.global develops defense products powered by Coherent Distributed Networks for warfighters, commercial air operators, and border protection teams. Founded in 2022, the company has raised $1 billion and has more than 500 employees across five global offices.

What you will do

• Serve as a first responder in a 24/7 on-call rotation, triaging, diagnosing, resolving, and escalating software, networking, and hardware incidents.
• Monitor real-time health, status, and telemetry of fielded systems worldwide and proactively resolve degradation.
• Perform remote diagnostics using SSH, log analysis, telemetry review, and guided customer troubleshooting; deploy onsite when remote resolution is not possible.
• Lead root cause corrective action across Mission, Engineering, and Manufacturing, including blameless post-incident reviews and fix verification.
• Maintain knowledge of customer missions, operating locations, configurations, and threat sets.
• Author SOPs, runbooks, and known-issue documentation while building tooling and automation to reduce time to resolution.

Requirements

• Experience operating, supporting, or maintaining deployed or distributed systems in real-world environments beyond corporate IT or data centers.
• Deep Linux and networking fluency, including terminal work, SSH access to remote systems, and debugging under time pressure.
• Hands-on experience integrating, maintaining, or repairing physical hardware or sensor systems.
• Proficiency in at least one scripting language, such as Python or Bash.
• Exceptional composure and communication during mission-impacting outages.
• Willingness to work a rotating 24/7 on-call schedule and travel to customer and test sites.
• Eligibility to obtain a security clearance.

Nice to have

• Background in defense, aerospace, or other 24/7 mission-critical environments, including military operations, NOC/SOC, or flight operations.
• Understanding of RF systems, SDRs, or radar technologies.
• Field engineering or forward-deployed technical experience with international customers or partner forces.
• Software development beyond scripting, including tools, pipelines, or integrations.
• Familiarity with SRE practices, SLOs, observability, incident response, fleet telemetry, AI-assisted diagnostics, and enterprise ticketing or alerting workflows such as Jira Service Management or PagerDuty.

Culture & Benefits

• Medical, dental, and vision benefits fully paid by the company.
• 401(k) with a 50% company match up to 6% of pay, plus FSA, HSA, life insurance, and other benefits.
• Free daily lunch onsite, stocked kitchen, unlimited PTO, and casual dress code.
• Competitive base salary, pre-IPO stock options, relocation assistance, and planned annual bonuses.
• Onsite work and support for fielded systems across a growing organization with offices in the United States and London.

Hiring process

• Unsolicited resumes or recruiting-agency outreach are not accepted, reviewed, or compensated.