Implementation Manager (SaaS)

Location: Hybrid, with 3 days per week onsite at the Framingham, Massachusetts office; approximately 30% travel required

Salary: $90K–$118K per year, plus equity and bonus

Company

hirify.global provides workplace recognition solutions designed to help organizations build recognition cultures.

What you will do

• Lead customer launches from contract signature through solution deployment, adoption, and ramp.
• Define customer goals, objectives, program design, ambitions, and launch risks through a One Page Strategy for Success.
• Guide enterprise customers toward recognition best practices and maximize adoption and return on investment.
• Build trusted-advisor relationships and maintain customer satisfaction with hirify.global products and services.
• Manage multiple implementation projects, tracking project status, milestones, risks, and delivery data.
• Coordinate customer-specific requirements, communication, training, and adoption strategies with client and internal resources.

Requirements

• Experience guiding enterprise clients through a technology or change-management initiative.
• Experience helping clients adopt best practices and navigate organizational change.
• Demonstrated project-management experience delivering solutions for Fortune 500 customers.
• Minimum 5+ years of business experience managing complex programs for Fortune 500 customers.
• Proficiency with Salesforce.com, Microsoft Project, and Microsoft Office.
• Strong oral and written communication skills, including documenting and communicating with internal and external resources.
• Ability to collaborate with sales, technical, marketing, consulting, and operations teams.
• Strong technical aptitude and understanding of the SaaS delivery model.
• Ability to work independently, manage deadlines in a fast-paced environment, and chair onsite meetings and virtual webinars for large groups.
• College degree or equivalent work experience.

Culture & Benefits

• Collaborative, inclusive, and accessible workplace focused on diversity, inclusion, belonging, and individual differences.
• Positive, high-energy, growth-oriented work environment.
• Hybrid work arrangement with regular onsite collaboration.
• Equity and bonus opportunities are offered.