Customer Operations Specialist (Fintech)

Location: Hybrid work in Vilnius, Lithuania, with office and remote flexibility; working hours are 9:00–18:00 with occasional coverage during Lithuanian bank holidays.

Salary: €2,600–€2,700 per month, depending on experience.

Company

hirify.global is a French fintech founded in 2016 that provides omnichannel and international payment solutions, including payment acceptance, acquiring, card issuing, and digital checkout experiences.

What you will do

• Support enterprise payment solutions and provide customer operations support across the account lifecycle.
• Perform end-to-end KYC/KYB analysis, research, document checks, screening, and financial crime risk assessments.
• Detect and report suspicious activity, including predicate offences related to money laundering and terrorist financing.
• Onboard and provision customers while ensuring submitted documents comply with internal policies.
• Handle post-onboarding inquiries, proof requests, customer claims, disputes, and refunds.
• Escalate red flags and potential risks while working with customers, operations, and compliance teams.

Requirements

• English required; other languages are a plus.
• Prior experience in banking, payments, risk, AML, KYB, or KYC.
• Excellent communication skills and the ability to collaborate with multiple compliance teams in remote locations.
• Ability to multitask, prioritize, work under pressure, and meet tight deadlines.
• Ability to handle sensitive and confidential information.

Culture & Benefits

• Hybrid work model with an office in Vilnius Old Town and required tools and equipment.
• Annual bonus program and recognition awards.
• Health insurance, life insurance, and mental health support via Ifeel.
• Monthly phone allowance and regular social events and celebrations.
• Inclusive equal-opportunity environment focused on diversity, collaboration, and fairness.