Community Manager (Crypto)

Location: Remote — work from anywhere in the world

Company

hirify.global is a technology company in the crypto industry operating a mining pool and developing payment infrastructure, custody, mining solutions, and enterprise tools for businesses and institutions.

What you will do

• Manage five Telegram chats and direct messages daily, answer user questions, filter spam, moderate sentiment, and enforce community guidelines.
• Guide users on mining, payouts, fees, Coinhold, wallets, blockchain networks, and the functionality of two mobile applications.
• De-escalate conflicts, identify root causes, coordinate verified communications with Product, Support, and Legal, and provide transparent incident updates.
• Escalate approximately 20% of complex technical requests through Slack, follow up with users after resolution, and provide weekly feedback summaries to Product and Support.
• Configure moderation bots, maintain FAQ resources, KPI sheets, event and statistics logs, and operational tasks in Jira.
• Partner with AI, SMM, and BD teams on automation, polls, contests, giveaways, leaderboards, and AMA sessions.

Requirements

• 2+ years of experience as a Community Manager or Moderator in crypto, fintech, or gaming, managing communities with several thousand members.
• Solid understanding of crypto and mining fundamentals, including mining pools, hashrate, payouts, fees, wallets, and blockchain networks.
• Native Russian speaker with Upper-Intermediate (B2+) written English.
• Experience handling conflicts and demanding audiences, with strong stress resilience and crisis communication skills.
• Ability to prioritize verified facts over premature promises during incidents.
• Hands-on experience configuring Telegram moderation bots such as ChatKeeper, Combot, Rose, or equivalents.
• Experience organizing community events, contests, and AMA sessions.
• Readiness to cover evening, weekend, and holiday shifts according to a rotation schedule.
• Proficiency with metrics, KPI dashboards, and Google Sheets.

Nice to have

• Experience at a mining pool, crypto exchange, or crypto wallet provider.
• Customer or Product Support experience within a crypto service; former Support specialists with proven community management skills are considered.
• Experience implementing AI-driven tools for community automation and analytics.
• Familiarity with Jira and Slack.
• Experience engaging with English-speaking communities across other regions.

Culture & Benefits

• Remote-first work from anywhere in the world with a flexible schedule aligned with team shift rotations.
• 20 paid vacation days plus 12 bonus days per year and 100% paid sick leave.
• Paid English lessons through iTalki and support for courses, certifications, and training programs.
• Ownership and impact in fintech and crypto projects, plus hirify.global product discounts and access to mining infrastructure.
• Employment via Service Agreement.

Hiring process

• Apply for the Community Manager position.