Customer Service Representative (English/French/Spanish)

Location: Venlo, Netherlands; full-time onsite

Company

hirify.global develops connectivity solutions that support digitization and intelligent connectivity.

What you will do

• Respond to customer enquiries about pricing, product availability, lead times, and samples by phone and email.
• Enter and manage orders, including post-order changes to quantities and colors.
• Own the order-to-cash cycle from order entry and confirmation through delivery, invoicing, and payment follow-up.
• Handle complaints, provide regular updates, and resolve issues promptly.
• Control credit blocks and escalate issues to Sales or Finance when needed.
• Resolve logistics issues involving tracking numbers, deliveries, and lost or damaged shipments.

Requirements

• Fluent English is required, with strong communication skills for internal and external customer interactions.
• Experience with customer service processes, sales strategy, and product knowledge.
• Proficiency with CRM and ERP systems such as SAP or SFDC for data administration and order management.
• Effective time management to meet department KPIs, including response times and complaint resolution.
• Strong relationship-building skills with Sales, the Customer Innovation Centre, Supply Chain, and other stakeholders.

Culture & Benefits

• Work with global teams and contribute to connectivity and digitization solutions.
• Collaborate across Sales, Finance, Supply Chain, and customer-facing functions.
• Full-time work based in Venlo.