Principal Architect (AI)

Location: Chicago, Illinois, United States

Base pay range: $140,600–$183,108 per year; eligible for bonus and/or long-term incentive compensation.

Company

hirify.global operates an extensive air travel route network and develops technology supporting customer and employee experiences.

What you will do

• Own end-to-end solution architecture and technical roadmaps across customer service technology, including agent desktops, reservation tools, case management, and contact center operations.
• Define modernization plans, architecture patterns, integration standards, vendor evaluations, and build-versus-buy recommendations.
• Build prototypes and reference implementations, conduct design and code reviews, mentor engineers, and resolve complex technical challenges.
• Design cloud-native applications, APIs, and enterprise integrations that meet performance, resilience, security, observability, and production-readiness requirements.
• Lead generative and agentic AI architecture for agent assistance, case management, and operational automation, including knowledge retrieval, human oversight, evaluation, monitoring, and governance.
• Translate business needs into technical priorities, align cross-functional teams, and manage dependencies, scope gaps, and implementation risks.

Requirements

• Bachelor’s degree; Computer Science, Engineering, or a related technical field is preferred.
• 5+ years of software engineering experience, including architecture and technical leadership for complex enterprise applications, with experience taking solutions from design through implementation and production operation.
• Strong hands-on development skills, including prototyping, code review, implementation guidance, and proficiency in Python or another relevant modern programming language.
• Strong knowledge of cloud platforms, API design, microservices, distributed systems, and enterprise integration patterns.
• Experience designing and deploying production AI solutions, including LLM integration, agent orchestration, enterprise knowledge retrieval, and evaluation practices.
• Experience with CI/CD, automated testing, observability, application security, and resilient system design.
• Ability to define technical roadmaps, evaluate vendors, make architecture decisions across multiple applications and teams, and create architecture diagrams and technical documentation using Lucid or an equivalent tool.
• Strong communication and influencing skills, including presenting recommendations to business leaders and driving cross-functional agreement.

Nice to have

• Master’s degree in Computer Science, Machine Learning, or a related field.
• Experience with customer service and contact center platforms, including agent desktops, reservations, case management, or workforce management.
• Experience with AWS, Salesforce or comparable service platforms, and modernization of legacy enterprise applications.
• Hands-on experience with LangGraph or LangChain, responsible AI practices, and conversational AI solutions.

Culture & Benefits

• Benefits include medical, dental, vision, life, accident and disability coverage, parental leave, and an employee assistance program.
• Paid holidays, paid time off, commuter benefits, 401(k), and flight privileges are available.
• The position includes bonus and/or long-term incentive compensation eligibility.
• hirify.global provides reasonable accommodations for applicants and employees with disabilities.