Expert Business Analyst - Checkout (E-commerce)

Location: Hamburg, Germany; hybrid workplace

Salary: €85,000 per year

Company

SCAYLE develops commerce technology for retailers, with a focus on innovation, international collaboration, data-driven decisions, and shaping the future of eCommerce.

What you will do

• Lead the business side of SCAYLE Checkout topics, including promotions and vouchers, login and customer accounts, guest checkout, refunds, and cancellations.
• Track e-commerce and checkout trends, competitor platforms, retailer best practices, and regulatory changes to define the market position for Checkout.
• Collect, cluster, and assess tenant feature requests; identify underlying business needs and recommend generic features, configurations, or tenant-specific solutions.
• Provide Product Managers with use cases, retailer expectations, commercial impact, edge cases, and business reviews of problem statements and acceptance criteria.
• Contribute business value, revenue impact, and tenant reach to roadmap and prioritization discussions.
• Advise Account Management, Sales, Solution Engineering, and tenants; participate in discovery calls and requirements workshops; build documentation, use-case catalogs, and positioning materials.

Requirements

• 7+ years of e-commerce experience, with a clear focus on checkout, promotions, customer accounts, or post-purchase processes.
• E-commerce expertise is required, including knowledge of market trends and the ability to advise on business direction.
• Several years of experience on the retailer side, in commerce consulting, or in product roles at a commerce platform.
• Deep knowledge of checkout, promotions, customer accounts, and post-purchase processes; fashion or lifestyle retail experience is relevant.
• Understanding of commerce platforms, including APIs, configuration versus custom build, and multi-tenant SaaS, without needing to code.
• Ability to turn vague requests into clear problem statements, business requirements, and use cases.
• Ability to use data to size business impact, including conversion, basket value, adoption, and contact rate.
• Working knowledge of the European regulatory context for checkout, including consumer rights, payments, and accessibility.
• Fluent English, written and spoken, with communication and stakeholder-management skills up to senior level and a strong customer and market orientation.

Nice to have

• Experience at a commerce platform or agency serving multiple retailers.
• Experience with marketplace or omnichannel business models.
• Basic knowledge of payments and fraud prevention.

Culture & Benefits

• Hybrid work environment with flexibility, creativity, and continuous development.
• Culture centered on inclusion, acceptance, fairness, and diverse perspectives.
• Benefits are available through the company benefits program and may vary by location.

Hiring process

• Apply online via the career page.