Customer Support Specialist

Location: Marlton, New Jersey, United States; remote work within Pacific Standard Time, 9:00 am to 5:00 pm PST. Flexible work from home or from the office.

Salary: $60,000–$85,000 USD per year.

Company

hirify.global creates intelligent software development tools used by developers, teams, companies, and Fortune Global 100 organizations.

What you will do

• Guide customers through licensing tiers, account setup, quote requests, subscription renewals, billing, and account management across email, phone, and ticketing systems.
• Explain licensing models, subscription agreements, purchasing workflows, and company policies in clear, practical language.
• Maintain accurate CRM records and ensure transparent handoffs across regions.
• Collaborate with sales, engineering, and product support teams to resolve complex and time-sensitive customer issues.
• Identify recurring questions and operational bottlenecks, then improve support documentation, workflows, and self-service systems.
• Maintain response speed and service quality during product releases and promotional cycles.

Requirements

• Experience supporting customers with subscription management, order processing, billing inquiries, or account operations.
• Professional fluency in English, Spanish, and Portuguese is required.
• Practical experience with ticketing systems such as Zendesk, productivity suites, and CRM platforms such as Salesforce or HubSpot.
• Ability to understand and clearly explain multi-tier software licensing, subscription agreements, and purchasing workflows.
• Clear, thoughtful written and verbal communication, with the ability to simplify complex topics.
• Curiosity about software products and systems, sound judgment, prioritization skills, and a solutions-oriented approach.
• Ability to collaborate independently across distributed, multicultural teams and time zones.
• Commitment to quality, craftsmanship, and improving existing processes.

Culture & Benefits

• Flexible schedule with the option to work from home or from the office.
• Extra time off, learning and development opportunities, conferences, courses, and language classes.
• Relocation support, free meals and snacks, health and wellness benefits, and on-site gyms or sports club stipends.
• Internal company celebrations and team gatherings.
• Open and inclusive workplace with equal opportunity regardless of background, identity, religion, age, accessibility needs, or orientation.

Hiring process

• Submit a resume and a brief note explaining why you would like to join the team.