Customer Experience Specialist (Crypto)

Location: Remote

Salary: $80K–$110K per year, plus equity

Company

Polymarket is a prediction market platform where users trade on outcomes across politics, economics, sports, culture, and current affairs through a peer-to-peer marketplace.

What you will do

• Resolve support tickets across chat, email, and social channels, covering account issues and questions about prediction markets.
• Investigate disputed market resolutions, collect relevant context, and escalate edge cases to policy with clear summaries.
• Track recurring issues, identify patterns, and document findings for the product team.
• Draft and update help center articles that explain complex topics clearly.
• Monitor CX queues during high-volume events, coordinate coverage, and flag issues requiring escalation.
• Work with policy, product, and operations to resolve issues outside standard support flows.

Requirements

• 2+ years of experience in a customer-facing support role, ideally in a high-volume or fast-moving environment.
• Strong written communication skills, including the ability to write clear, accurate, and empathetic responses quickly with minimal editing.
• Comfort working in ambiguous situations that require independent judgment.
• Ability to learn unfamiliar technical concepts, including prediction-market resolution and crypto transactions.

Nice to have

• Experience at a crypto or fintech company, with working knowledge of wallets, transactions, or trading products.
• Hands-on experience with Zendesk, Intercom, or a comparable support platform.
• Genuine interest in markets, current events, or forecasting.

Culture & Benefits

• Small CX team handling high-stakes user issues during market resolutions and volume spikes.
• Competitive salary and equity.
• Unlimited PTO.
• Full health, vision, and dental coverage.
• 401(k) match.
• New MacBook Pro, display, and accessories.